Berhanu, Elias (PhD)Shiferaw, Helina2018-07-122023-11-042018-07-122023-11-042016-06http://etd.aau.edu.et/handle/123456789/8138The study was undertaken at Ethio Telecom Head Office on the topic “The Roles of Training and Development in enhancing Employees’ Performance” The purpose of the study was to assess the role of Training and Development in enhancing employee performance. The methodology that was used for the study was descriptive. Primary data was collected from a sample of 86 (Eighty six) respondents by using convenience sampling method. Questionnaire and interview was used in the collection of data for analysis. The study revealed that the role of training and development in enhancing employee performance in the organization was very important in addressing the organization issues such as lack of management support for training and development programmes, which constrained training and development. It was also found that training and development in Ethio Telecom was not properly addressed as a key tool in enhancing employee performance. The major challenges of training and development in Ethio telecom could be inadequate time and resource, financial problem, inadequate planning, lack of coordination and inability to transfer learning from training to workplace. The study recommended that in order for Ethio Telecom to be successful as the leading Telecom Company in Ethiopia, managements must empower all departments to engage in the training and development of employees to enhance the potential and strengthen employees’ Performance. Keywords: Training, development, employees Performance, Ethio telecomen-USTrainingDevelopmentEmployees PerformanceEthio telecomThesis