Ensermu, Matiwos (PhD)Basha, Iman2018-10-292023-11-042018-10-292023-11-042017-04http://etd.aau.edu.et/handle/123456789/13331The objective of this study is to assess supply chain performance of ethio telecom. The study used descriptive as well as explanatory research designs. In this study, census and judgmental sampling method for quantitative and qualitative methods were used respectively. Primary type of data was collected with the help of standard questionnaires and semi structured interview. In order to examine the relationships between the variables, Pearson’s correlation and multiple linear regression analysis were used. The research comes up with the following findings. Although strategic supplier partnership is the key factor that has a strong positive relationship and highest effect on supply chain performance followed by customer relationship and information sharing in this study, the level of practice is not at a strong level yet. Furthermore, the result from the interview confirms that ethio telecom has supply chain management challenges related to inventory management, delivery & customer response time, inadequate planning, and communication. The supply chain management practice of ethio telecom is weak; it is not well managed, and implemented to get the maximum possible benefits resulting from effective supply chain management. Finally ethio telecom should engage in training of the work force and developing supply chain management skills through workshops and systematic training programmes and promote learning from relevant successful experiences in this areaen-USstrategic supplier partnershipcustomer relationshipinformation sharingThesis