Abagissa, Dr. JemalNesredin Ahmed, Khalid2021-09-092023-11-042021-09-092023-11-042021-06http://etd.aau.edu.et/handle/123456789/27845The objective of this study was to assess the challenges of land management services delivery in Addis Ababa City Administration: The case of Yeka Sub-City. Therefore, the study design was descriptive case study. Data was collected from primary and secondary sources. Primary data was obtained through questionnaire from 82 selected respondents (customers) using simple random sampling technique and data from key respondents as such 133 experts and 14 process owners & managers through questionnaires and interviews from Landholdings registration information agency, Title administration transitional period service project office and Land development city renewal sub-city Branch Office. The key respondents were selected using non-probability purposive sampling technique. Secondary data involved reviewing relevant published and unpublished reports, procedural manuals and other relevant documents. Data collected through survey questionnaire was entered in to SPSS for statistical analysis, and data collected through interviews were analyzed using narrative description method. This study found out that the existing urban land management and service delivery process of Landholdings registration information agency, Title administration transitional period service project office and Land development city renewal sub-city Branch offices of Yeka sub-city are characterized by lack of clearly defined legal framework to control illegal settlement, weak organizational structure and implementation capacity, uncontained reforms, inefficient and unsatisfactory service delivery due to long waiting time and poor coordination among the offices, poor or un scientific land use plan and lack of well-organized land information system. The paper recommends on the need for strengthening capacity of the offices to enable them to develop clear and harmonized land policies and guidelines. Intensive capacity building activities should be carried out. Additional activities must also be implemented to promote urban land related services in a transparent, accountable, sustainable, effective and efficient manner with good land governanceenLand Management, Service Delivery and Land Management Service DeliveryThesis