Abagissa, Jemal (PhD)Kebede, Dereje2018-07-102023-11-042018-07-102023-11-042015-06http://etd.aau.edu.et/handle/123456789/7635This study is concerned with the performance management in the Addis Ababa City Administration with taking Addis Ketema Sub-City Woreda 2 as its case. To this end, the study has made an effort to thoroughly look into the implementation, achievements and constraints that have taken surface in the whole performance management process and system. The study, with prime intention to find out and describe the roots of the problems and constraints, was geared towards answering key research questions pertinent to performance management in the study Woreda. It has made an effort to identify and investigate achievements and constraints associated to application of the Balanced Scorecard (BSC) which is being used by Addis Ababa City Administration and its Sub-City and Woreda level agencies/offices as a performance management tool since 2010. All the employees and head of sector offices (167 individuals in total) in the Woreda administration have been taken as study population. Data have been collected from 71 individuals (which is 50.4% of the entire eligible study population) using structured self- administered questionnaire. Five persons have also been contacted for in-depth interview from Addis Ketema Sub-City (2 informants) and the Woreda 2 administration (3 informants) for triangulation purpose. The primary data were analyzed using SPSS (statistical packages for social sciences) to get descriptive statistics/results. Qualitative data collected through in-depth interviews, open-ended questions and document review were analyzed through transcription into micro-soft word processing and categorizing and coding based on their themes. The study findings have revealed that the performance management process of the study Woreda needs serious considerations to reap some fruits out of it. In a nutshell, the study has found out that the whole process of performance planning, provision of ongoing coaching and technical support to the implementing agencies and individuals, recognition and reward, and ensuring performance accountability both at individual employee and organizational levels were not on the right track to bring about meaningful performance improvement. The problem is associated to the need to shift to and institutionalization of effective modern performance management system and practice on the one hand, and in ability to break away from traditional bureaucratic mentality and practices on the other. Key words : Performance Management, Addis Ababa City Administration, Addis Ketema Sub-City Woreda 2, Balanced Scorecard (BSC), Performance Management toolen-USPerformance managementAddis Ababa city administrationAddis Ketema Sub-City Woreda 2Balanced Scorecard (BSC)Performance Management toolThesis