Kassu, Jilcha (PhD)Fitsum, Legese2019-12-142023-11-182019-12-142023-11-182019-06http://etd.aau.edu.et/handle/12345678/20365This thesis is on ‘Ergonomics effects and working environment design on counter cage in Abay bank S.C. Currently Abay bank S.C gives a variety of service for its customers, including saving Deposit, Demand Deposit, Fixed Time Deposit, etc.), Loan Account Services, International Banking services and other common services. And it gives special services like it serves the customers till 9:00 PM Monday to Saturday; provides fast and modern banking services; provides consultancy and financial support for entrepreneurs and others are mentioned for a sample. Abay Bank S.C. increase its day to day services to satisfy its customers.it increases the number of branches to 156 to serve the customers. This will also increase the number of employees also. Furniture’s, computers other working facilities are also related to the opening of branches. These facilities are used by the employees as well as the customers. In order to make the customers satisfy and the employees to give the best services the work station designs have a major effect. According to different researches the best work station design can improve productivity and services. Abay Bank S.C. is one of the service provider in Ethiopia it should implement the best work station design to the customers and also for the employees. But some of the branches miss this main issue due to several reasons. Then this research focuses on the counter cage area which has great relationship with customers and tellers. The main objective of this research is to assess impact of workplace design on the tellers and design the ergonomically workplace to increase productivity of employee. To achieve this, ergonomically factors affecting tellers are identified to improve workplace design and so productivity. For this purpose, 49 bank branches of Abay bank in Addis Ababa were selected and studied. This study used both qualitative and quantitative data analysis. Proper sample size was calculated and questionaries’ are distributed to the 49 branches. Also measurements are taken from the employees for the analysis. Different analysis tools were used like SPSS, AutoCAD, CATIA, RULA analysis, Microsoft excel, word and others etc. The conclusion from the study was derived; ergonomically factors like lighting, temperature, working furniture, bad working posture, smell and noise has effect on employee’s productivity by creating fatigue specially on their shoulder, lower back and mid back. And finally; the new conceptual workplace design is proposed to address those encountered problems. The contribution of this study is valuable for the branches of Abay Bank S.C. and other banks located all over the country.en-USAbay Bank S.Cproductivityergonomically workplaceThesis