Abate, Sebesibe (PhD)Tadesse, Admassie2019-10-082023-11-042019-10-082023-11-042019-06http://etd.aau.edu.et/handle/123456789/19337A Thesis Submitted Partial Fulfillment of the Requirements for the Degree of Master in Public Management and Policy Addis Ababa University College of Business and Economics Department of Public Administration and Development ManagementThis study explores the role of government information provision and standardization by applying developed organizational citizen charters, the national and the international standards in ensuring good governance. This is because according to the Addis Ababa City Administration need assessment conducted in 2011 most of the sector organizations have problem on understanding right to information, information handling, organization and utilization therefore this study have investigated how the mayor‟s office promote good governance and information provision in the organization. The study was conducted on mayor‟s office. The research is descriptive type and has target population of clients and employed case study method for in depth investigation. The cases are selected through both random and purposive sampling. The study has adopted qualitative approach using in depth interviews, observation and documents review techniques in addition, descriptive and comparative case analysis method was used to attain the objectives to the study. The research findings indicate that the role of information communication technology Addis Ababa mayor‟s office has contributed a lot in creating awareness about right to information by providing training for 88 employee and employer it applied the national and international information provision manuals established information by opening information communication technology department to organize information data software, publication and website development respectively. Besides, inefficient performance organizational citizen charters make the attribute of good governance like accountability, transparency and responsiveness in preparation and initiation stage then the reduction of corruption also low or no space for public comment all this implies the organization low improvement in information provision and standardization in ensuring good governance.en-USGood GovernanceGovernment Information ProvisionMayor OfficeThesis