Abay Sisay (Mekdelawit Birhanu2025-08-122025-08-122023-02-12https://etd.aau.edu.et/handle/123456789/6371Establishing and maintaining a standardized process in medical laboratories is the most important approach in providing quality results. However, there is very limited research-based information on the level of standardized laboratory performance in developing countries. Thus, the objective of this study is to evaluate medical laboratory performance by using Quality indicators, with customer satisfaction, and its associated factors in Tikur Anbessa specialized hospital, Addis Ababa,en-USquality indicatorperformance evaluationassociated factorsEthiopiaTikur Anbessa.Thesis