Ejigu, Abebe (PhD)Tadesse, Girma2018-06-192023-11-042018-06-192023-11-042016-06http://etd.aau.edu.et/handle/123456789/1552The aim of this study was to assess the significance of port service provision in humanitarian aid services and the level of organizations’ satisfaction in Addis Ababa. The main reason for selecting the topic was that the service the community demanded was not given significant emphasis, while the demand for humanitarian service is rising in absolute terms in recent years both from the public and donation. Hence, it is found to be a critical area for the underlined problem. The research design selected in this study is a descriptive, cross-sectional design. The data was collected all at the same time (or within a short time frame). The data showed that analysis of trend of growth of supply of goods imported for humanitarian services decreased from 2008 to 2015. The price change in 2008 was dramatically increased by 89.08 % whereas there are two years (2010 and 2013) which have decreased the importing goods in relief food and foods items by 43.25 % and 39.60 percent respectively. The result indicated that there is a very low responsiveness to customers, offering choices of non-standardized services; that lead by persuasions and incentives as a factor of port service demand. Flexible and adaptable to deliver high quality goods and services and empower citizens rather than simply serving those as institution are also the problematic issue in port service in Ethiopia. The correlation analysis illustrate the relation between the port service satisfaction and humanitarian logistics as it is highly or strongly correlated as r=0.705 and r=0.864 for correlation between humanitarian logistics and port availability and r=0.933 for humanitarian logistics with port cost. But port service demand has a weak correlation (r=0.046). It can be concluded that this study measures port efficiency or performance indicators use a diverse range of techniques for assessment and analysis, but although many analytical tools and instruments exist, a problem arises when one tries to apply them to a range of ports and terminals for humanitarian logistics. It is recommended as the need of a proper port performance measurement based on indicators: macro performance indicators quantifying aggregate port impacts on economic activity, and micro performance indicators evaluating input/output ratio measurements of port operations in the countryen-USHumanitorian LogisticsThesis