Denu, Birhanu (PhD)Abera, Seyoum2018-10-302023-11-042018-10-302023-11-042017-06http://etd.aau.edu.et/handle/123456789/13443Facilities management (FM) has significant contribution for success of an organization. Irrespective of the size, whether in the private or public sector, the aim should be to manage facilities to enable organizations to better achieve their operational objectives. Effective FM leads and should lead to the reduction of costs, a better quality of products and services, an effective organization, customer satisfaction and competitive advantage. Facilities Management is varied and multi disciplinary, it may cover Property Portfolio Management, Building Fabric Maintenance, Managing Building Services, Managing Support Services, Project Management, Space Management, Procurement ,and Information Management among others. Facilities management of a bank may comprises procurement, service provision to branches, properties portfolio management, HR management and Information management. The purpose of the study was to assess FM practice of Cooperative Bank Of Oromia Share Company. In this study adopting the descriptive research method of quanitative as well as quanlitative research the data were collected through administration of structured questionnaire complemented with interviews. Branch managers rate and express their level of agreement on effectiveness of FM Effectiveness of the factors, such as procurement, service provision, property administration, HR capacity and IT support as well as to what extent they are contributing to the overall effectiveness of FM of the bank has been analyzed and some drawbacks have been identified in procurement, service provision to branches, properties management and IT support.en-UScontributingFacilities managementoperational objectivesThesis