Lakew, Alemu (PhD)Beza, Shiferaw2020-02-252023-11-042020-02-252023-11-042019-10http://etd.aau.edu.et/handle/123456789/20737A thesis submitted to Addis Ababa University College of business and economics in partial fulfillment of the requirement for MSC in managementEmployee engagement is one of the primary determinants of employee’s performance and business success. In order to obtain the greatest out of their employees and sustain their success, organizations are expected to know what factors are affecting the Employee engagement of their work force. In line this, the purpose of this study is assessing the factors that affect employee engagement in Zemen Bank S.C. Specifically it investigated the effects of learning & development, communication, leadership, work environment and perused organizational support on employee engagement. A descriptive and explanatory research design was employed. The target population was 692 respondents while a sample size of 212 were selected using a simple random sampling to ensure representativeness. Both quantitative and qualitative methods of data analysis were used to get a conclusion of the findings of the subject matter. The finding of the study shows that learning & development, communication, leadership and work environment have strong and positive correlation with employee engagement. The conclusion of the study is that learning & development, communication, leadership, work environment and perused organizational support have significant impact on employee engagement. Basing on the study, finding the researcher recommend the bank should create a work environment were employees feel safe, should give due attention on the leadership practices, should give due attention if training is given continuously and are given at high quality level, should have enhanced Communication system and should have maintain strong organizational support.enCommunication system and Employee EngagementLeadershipLearning and DevelopmentWorking EnvironmentThesis