Temesgen, Busha (PhD)Fetene, Abdi2019-11-062023-11-042019-11-062023-11-042019-06http://etd.aau.edu.et/handle/123456789/19898The study is aimed to make assessment of the warehousing operation efficiency and effectiveness in logistics management practices of Berhan Bank S.C. The study is a descriptive type which utilized quantitative and qualitative data. The researcher organizes face to face approach data collection methodology and. Both primary and secondary data were collected for this study. Primary data were collected with questionnaires and observation and analyzed quantitatively. As the number of employees in the office is below 100, the researcher of the study included the whole population in the study & used census sampling method. A total of 65 questionnaires were distributed to employees, 57 of it were filled and returned. Frequency and percentages were used to analyze the data with the application of SPSS 24 and presented in the table form. The finding of the study showed that the way Birhan bank S.C manages the warehouse operations is approximately good in terms of the five key efficiency and effectiveness indicators. Cost and time indicator of the efficiency and effectiveness shows that, the company should work more on the gaps observed from the study. The quality indicator of the finding indicates that, the company manages the warehouse operation to some extent but there are rooms to improve in some of the areas. However the employee’s expectation for productivity indicator is slightly good but the company needs to make an assessment on the employee’s basic knowledge and experience on warehouse management and takes necessary actions to improve this part. The warehouse working office seems to be overcrowded and this could affect the employee’s productivity in many ways and the company should make any office expansions that can create good environment for the employees. The study discovered that, among the five key efficiency and effectiveness indicators, the Asset management indicator in the company seems to be most valuable and should be given with high emphasis as its current status is poor. In order to achieve significant cost savings from minimized total cost of warehousing operations, the company should give attention to the warehousing function to be cost effective. Improved quality and response time as well improved cost and productivity and improved asset management practice can consequently improve the company warehousing operation efficiency and effectiveness as a whole.en-USWarehouse ManagementWarehouse operationsEfficiency and EffectivenessThesis