Abate, Sebsibe (PhD)Dagmawit, Moges2019-10-142023-11-042019-10-142023-11-042019-07http://etd.aau.edu.et/handle/123456789/19432A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment of the Requirements for the Master’s Degree in Public Management and PolicyThe aim of this paper is to investigate the role of Information Communication Technology (ICT) for the establishment and delivery of Demand Responsive Transportation Service (DRTS) in Addis Ababa city and to identify the major challenges of its implementation. Qualitative data was gathered through Key Informants Interviews. Additional data was also collected from relevant national and international documents. The collected data were analysed using qualitative data analysis and document review. Regarding the role of ICT for the establishment and delivery of DRTs, the results show that ICT Plays vital role to enhance advanced customers information system, traffic management, safety and security systems, signalization, automation of administrative and controlling functions, reliable electronic payment and provision of information about the transportation system to drivers and users. However, there are major challenges associated with its implementation, which are poor telecommunication infrastructure, limited literacy on ICT science, high costs of ICT equipment, legal and regulatory issues, lack of organizational integrations, excessive reliance on foreign technology, poor understanding of the dynamics of the knowledge of electronic equipment. To tackle those challenges some policy options are suggested, building the capacity of the transport service management system, providing sufficient infrastructure, enhancing the cooperation of concerned government institutions, clearly stated policy and strategies, public-private partnership, awareness creation and training on ICT- based transport system, providing incentives and subsidy for technologies related to DRTS.en-USElectronic ServicePublic Service deliveryTransportation SystemThesis