Bekele, Rahel (PhD)Reji, Habte2018-11-282023-11-292018-11-282023-11-292014-06http://etd.aau.edu.et/handle/123456789/14649Knowledge Management benefits the Ethiopian banking industry for rendering quality services. In this dynamic world, the banks will not be able to compete in an open economy unless they have invested KMSs to get most of the value from the banks' assets. In this context, It is important to identify the KM practices found in the bank and implementation of KMS an appropriate tool to control business focus. This study attempts to investigate the knowledge management practices of commercial banks in Ethiopia. To this end, primary and secondary sources are consulted to get the necessary information for the research. Questionnaires are distributed to employees of IT and HR departments of the five randomly selected banks. In addition, a semi structured interview also held with appropriate department personnel. The result of the study revealed that currently, the banks do not have any formalized way of managing knowledge. But this doesn’t mean that there is no any means of managing knowledge totally within the banks. It is also found that the banks don’t have full-fledged computerized system for managing knowledge. Thus, employees don’t easily access the existing knowledge. The banks are expected to work on this area. Regular updating of lessons learned exists in all the banks considered. The study result also showed that most of the employees are willing to share their knowledge openly to other members of the bank. Based on the findings, accusation of tacit knowledge of employees exists within the banks but it is at the infant stage. Majority of the KM practices are not done in a centralized manner. Rather paper based communication is more used to transfer and share knowledge. It is also found out that there is no organizational unit dedicated for KM and also no position for knowledge worker in the organizational structure.enManagement Practices of Commercial BanksThesis