Filmon, Hadaro (PhD)Dawit, Tesfaye2018-12-042023-11-042018-12-042023-11-042018-10http://etd.aau.edu.et/handle/123456789/14817A thesis submitted to the Department of Public Administration and Development Management of Addis Ababa University in partial fulfillment of the requirements for the Degree of Masters in Public Management and Policy (MPMP)This research is aimed at assessing the practices and challenges of application of land administration governance principles in urban land development and management in Nifas Silk Lafto Sub-city of Addis Ababa City Administration. The study assessed the problems in applying the land administration governance dimensions (principles). In order to achieve the above mentioned objectives, primary and secondary data was collected. Content and literature review was conducted from available scholarly studies, land management manuals and program documents. A conceptual framework was developed from the literature review and qualitative methodology was employed. Survey Questionnaires, interview and document review checklists were used as data collection tools. The qualitative interview and content data was analyzed using narrative explanations. The survey questionnaire responses were analyzed descriptively. The findings of the study revealed that land development and management processes are not transparent to the service users. Weak citizen participation in the land development and management and unequal treatment of clients in the service provision were observed as key problems of applying land administration governance principles. The study also revealed that service users were dissatisfied on the performance of land development and management officials in terms of service delivery per the needs of customers. Based on the findings of the study, the study concluded with the recommendation that concerned government bodies in the land development and management institutions need to improve performance, involve citizens and design systems of transparency in the study sub city. The service provision and the systems in place should ensure equal treatment of customers. Based on the assessment, items of the transparency dimension score is below the cutoff point. So, the perception of respondents had assessed the transparency of the office as unsatisfactory. There are another problems based on observation, service users always make a repeated compliant in relation with service delivery, no conducive work environment, most service recipients came to the office redundantly and waste their time to settle unaccomplished cases, the citizen charter of the office is not in proper function and inconsistencies on interpreting land related legislations.en-USAddis Ababa City AdministrationGood governance principlesNifas Silk Lafto sub-cityThesis