Mahir Jibril (PhD)Nebiat Mohammed2025-07-302025-07-302024-01https://etd.aau.edu.et/handle/123456789/5813This study explores the role of Enterprise Resource Planning (ERP) system adoption in Ethiopia’s banking sector, focusing on three major banks: Bank of Abyssinia, Commercial Bank of Ethiopia, and Hibret Bank. The research integrates qualitative interviews and quantitative analysis to assess ERP systems' effects on key organizational areas. Participants, predominantly "power users" with advanced ERP knowledge and experience, were selected using Proportional Stratified Sampling and departmental sampling to ensure comprehensive representation. Data collection was guided by the Balanced Scorecard (BSC) framework, examining ERP’s impact on financial performance, customer satisfaction, internal business processes, and learning and growth. Both questionnaires and semi-structured interviews were utilized, with data analyzed through Descriptive Statistics, Correlation Analysis, Generalized Linear Models (GLM), and the Kruskal-Wallis Test. Mixed-method interviews provided further insights into the operational environments of ERP users. The findings indicate that ERP adoption has enhanced overall financial performance, management practices, customer satisfaction, process efficiency, and staff development, with notable improvements in cost reduction, operational streamlining, and employee skill enhancement. However, early-stage challenges, such as initial disruptions and data reliability issues, were also identified. Grounded in the Balanced Scorecard model, this study provides valuable recommendations for banking practitioners and policymakers in Ethiopia, highlighting strategies for leveraging ERP systems to improve banking performance. Keywords: Enterprise Resource Planning (ERP), Ethiopian Banking Sectoren-USThesis