Abate, Sewale (PhD)Terefe, Kidist2021-09-012023-11-042021-09-012023-11-042021-06http://etd.aau.edu.et/handle/123456789/27774This study assesses the institutional factors affecting loan collection performance of Development Bank of Ethiopia. The institutional factors are categorized as Staff-related Factors, Policy-related factors and Management Information System-related factors. The study employs Descriptive Research Design and applies quantitative research approach to analyze and interpret the findings. In addition to reviewing the annual report of the bank as a secondary data, 50 questionnaires were completed by respondents who are staff members in different departments. As a result, Development Bank of Ethiopia's loan collection performance has been assessed to have significantly higher loan default rates. Based on the findings of the study, the major institutional factors affecting loan collection Performance of Development Bank of Ethiopia are Poor credit scoring and poor valuation of collaterals, ineffective monitoring and controlling of debtors, policy ineffectiveness in creating improved loan collection, restricting loan concentration and favoring loan diversification, , inefficiency of Management Information System in making ease of administrative tasks, improving the Bank’s loan collection performance, aiding operating efficiency, aiding controlling task of problem loans and lack of supervision schemes. It is recommended that Development Bank of Ethiopia should focus on upgrading its Management Information System so as to improve its loan collection performance. It is also suggested that DBE's Management Information System should include a problem loan management system.enLoan Collection, Loan collection performanceThesis