Tsegay, Mulugeta(PhD)Workneh, Biruk2018-07-102023-11-102018-07-102023-11-102014-05http://etd.aau.edu.et/handle/12345678/7583This study was conducted to assess the key success and failure factors in implementing Business Process Reengineering (BPR) in the Ministry of Science and Technology (MoST) as perceived by employees and some customers. A descriptive method was used as a method of research. The study was conducted in three executive offices of MoST which were selected by simple random sampling technique. Respondent employees were selected using systematic random sampling. Respondent customers and Management members were also selected using purposive sampling techniques. For the selection of employees’ respondents from each office, proportional stratified sampling technique was engaged. However, for the selection of customers’ respondents, availability sampling technique was employed. The sample included 87 employees, 28 customers and 12 management members. Both quantitative and qualitative were employed to analyze the data. Statistical analysis using frequency and percentages were conducted. The findings of the study revealed that females were understated. The awareness and thought of employees as well as management members is fair; the degree of top management willingness and commitment was high; insufficient information technology infrastructure alignment with the reengineering project was shown; fragmented training and development program was witnessed; high turnover rate and inadequate measurement and evaluation system were also discovered. To reimburse the major failure factors and carry on the successes registered, it was recommended that the offices need to, craft favorable environment by providing more sustainable training and development programs; improve the IT infrastructure so as to be more effective in improving quality of service, customer satisfaction and productivity; develop suitable measurement and evaluation system; and solve the experienced and skilled work force drainage by introducing proper placement, preparing incentive packages and providing reward.enEducationThesis