Dash, C. (prof)Mitiku, Anteneh2018-07-092023-11-042018-07-092023-11-042015-10http://etd.aau.edu.et/handle/123456789/7191This research thesis deployed a predominantly qualitative approach using a combination of survey and interviews in addition to an extensive literature review, publically available report and documents on dispute settlement mechanism between the government and its employees. The thesis presents how dispute settle between the employee and the agency of civil service in Addis Ababa, it address the key issues of why workplace disputes fail to be resolved, it also probe the reason why there is high rate of dispute and the number of referral to the civil service administrative tribunal for dispute settlement increased. The thesis found that dispute over the work place commonly referred to administrative tribunal rather than being resolved in the organization of public facilities because of lack of knowledge and skills of the current rules and regulation dispute settlement mechanism, also lack of commitment and ethical behavior of the leadership. This leads to increasing wastage of time and resource as well as defects in delivering workplace justice. The thesis also analyzed the operating procedures of the discipline and grievance handling procedures, which may contribute to the large number of disputes. According to the finding majority of the employees have inadequate knowledge about the discipline and grievance handling procedures, besides this their organization doesn’taccess the rules and regulation of organization in order to avoid indiscipline. Work place dispute are best resolved in the organization. Only after a failure to resolve a matter of work place do disputant have the option of referring their conflict to an external civil service tribunal at Addis Ababa Civil Service Agency. Finally, the result of this study contributes to how the government dispute settlement mechanism system challenges, improves and the creation of conducive working environment in public organizationen-USService agencyMechanismsThesis