Dagnachew Adugna(PhD)Sisay Fantahun Abate2024-06-102024-06-102023-06-01https://etd.aau.edu.et/handle/123456789/3152Public transport interchange integration is essential in easing the drawbacks that arises form making transfers. Ease of movement is the driving force of city development. Well integrated interchange smoothens trips and promotes business and educations to flourish. and so the planning process must be done with that notion behind. This study is targeted at investigating the Mexico area public transport interchanges to check for level of integration, user satisfaction and driving factors. The study location is in Addis Ababa’s heart and near its central business district, which is the Mexico terminal stations. These stations are grouped in to six zones with varying trip direction/destination. In order to conduct the study a survey was conducted intercepting 428 transport users. The survey used variables to measure walking distance and a 5-point Likert scaling for service satisfaction. In addition, to get to the back story and planning process government stakeholders at Addis Ababa city transport bureau were interviewed. The results of the study revealed an average transfer distance of 364 meters crossing as much as three streets to make transfers. The discovered walking distance measures longer than conventional transport depo facility. Furthermore, the observed service was rated poorly across 18 variables that checked for information, time, movement, access, convenience, safety and emergency procedure. Moreover, it was revealed that government priority has shifted away from planning and executing transport interchanges to acquiring new fleets. Another point that was discovered was the change in administration and its consequence. As new administration arrived political will shifted away from interchange planning. The last finding of this study was lack of accountability towards negative actors on site. There was no solution provided after a significant portion of one of the stations was engulfed with construction. Even though a pilot project at Merkato showed how integration can be solved it quickly fail to administrative defects that officials pointed could hamper healthy operation. This study recommends the planning of a one roof interchange where users experience is part of the planning process. Key words: Infrastructural integration, user experience, administrative processen