Abagissa, Jemal (PhD)Mohammed, Kumneger2018-07-122023-11-042018-07-122023-11-042015-03http://etd.aau.edu.et/handle/123456789/8305The aim of this study is to assess institutional capacity of public institution for the implementation of their mandates with due focus on Ethiopian ministry of trade. The capacity of the organization was assessed from human resource, financial resource, strategy and mission and physical infrastructure and facilities dimensions. In order to achieve this objective, data were collected though questionnaires, interview and document review. The population of the study was grouped in to customers, employee and management. Purposive, accidental and simple random sampling methods were employed to gather data. To analyze the data, semi- structured questionnaires were prepared and distributed to the all levels of employees under Ministry of Trade on the simple random sampling techniques, In addition to the questionnaires, semi structured interview was carried out with purposely sampled senior managements team. To triangulate the data obtained from employees and managements, semi structured questionnaire were also distributed and gathered from customers of the organization. Data were analyzed in tables, chart and graphs by using percent and mean. The finding of the study revealed that the organization has faced several challenge in human resource dimension. High employee turnover critically challenged the organization to not effectively execute its mandates. In terms of financial resource, though the organization is capable enough to obtain sufficient fund to run its operations, however capacity challenges are observed in utilizing the allocated budgets effectively. Adequate Physical infrastructures are in place to support the organization functions. However, frequent office utilities service interruption coupled with insufficient manpower and skill gaps of employee created customer’s dissatisfaction. Hence, it is recommended that the organization should give due attention to human resource development. In addition to that, to retain skilled man power and to attract the best man to the organization, the organization should work on non-financial incentive schemes. Furthermore, to improve the budget utilization practice, the senior’s management should develop a controlling mechanism to examine budget statusen-USEthiopia ministry of tradeThesis