The bankruptcy of insurance companies recorded in different parts of the world sends messages to interested stakeholders of insurance companies operating in Ethiopia to utilize the existing verified models or to develop ...

To be successful, organizations must look into the needs and wants of their customers. Customer satisfaction is important because many researches have shown that customer satisfaction has a positive effect on an organization’s ...

Conflict is the situation in which one party perceives that its interests are being opposed or negatively affected by another party which is in the same group, in another group, in the same organization or in another ...

Sound credit management is a prerequisite for a financial institutions stability and continuing profitability, while deteriorating credit quality is the most frequent cause of poor financial performance and condition. These ...

In a world full of uncertainties insurers around the globe are using risk management practice as a competitive advantage to stay ahead of their market. As a sector that provides insurance service for different risk exposures, ...

The objective of the study was to empirically assess factors affecting motor insurance customers satisfaction of insurance companies in Addis Ababa. The research is to analyze weather service quality, awareness of contract, ...

The major purpose of this study is to thoroughly examine the quality of the internal credit risk grading system utilized by 17 commercial banks in Ethiopia and establish whether it varies among institutions. A descriptive ...

The purpose of this study was to examine the influence of marketing mix elements on Channel Management Practices in Lubricant Market on the case of National Oil Ethiopia (NOC) in Addis Ababa market. The study applied ...

The main purpose of conducting this study was to investigate quality management practices and organizational performance in MBI, a member of MIDROC Technology Group. Three key dimensions of quality management practices ...

The primary objective of this study is to assess service quality and customer satisfaction on the delivery of outsourced service as evidenced from outsourced service recipient perspective. Dimensions as adopted in SERVPERF ...