Browsing Executive Master of Business Administration by Subject "Service quality"

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Assessing the role of Service Quality on Customer Satisfaction using SERVQUAL: The Case of MOENCO Vehicle Maintenance and Repair in Addis Ababa Branch

Abey, Assefa (Addis Ababa University, 2019-06)

To be successful, organizations must look into the needs and wants of their customers. Customer satisfaction is important because many researches have shown that customer satisfaction has a positive effect on an organization’s ...
The Effect of Customer Satisfaction on the Performance of Wegagen Bank S.C

Amanuel, Berhane (Addis Ababa University, 2018-12)

Customers evaluate a product or service in terms of whether that product or service has met their needs and expectations. Customer satisfaction is derived largely from the quality and reliability of ...

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