The objective of this study was to analyze the service delivery and customer satisfaction of the card system users of the Ethiopian Electric power. The conceptual framework was designed by considering service quality & ...

This research work intends to investigate the effect of E-banking variables on customer satisfaction in Commercial Bank of Ethiopia. In addition the research tried to investigate major challenges encountered by the bank ...

The aim of this study was to examine the effect of service quality on customer satisfaction in the case of Addis Ababa City government Revenues Bureau Lideta Branch office using the SERVQUAL model. To achieve the objective, ...