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Title: Information Systems Development Outsourcing Management in Ethiopia
Other Titles: The Case of the Ethiopian Telecommunications Corporation
???metadata.dc.contributor.*???: Tibebe Beshah
Atinaf, Muluneh
Keywords: Information Systems Development;Ethiopia;Ethiopian Telecommunications Corporation
Issue Date: Oct-2009
Publisher: AAU
Abstract: Information systems/technology outsourcing is considered as an approach for information systems/technology management by chief information officers and organizations. Thus it is given due attention by various organizations and management because of the advantages it brings to them. Despite the advantages it brings, IS/IT outsourcing faces problems/challenges and risks at any point in the process that may even lead to failure before its maturity. However, all theses issues are not studied in the case of Ethiopia. This study thus aims to empirically assess how IS/IT outsourcing is managed in Ethiopia, specifically at the Ethiopian Telecommunications Corporation. A case study approach considering a currently outsourced information systems development project at the corporation is followed so that a better and detailed understanding of the subject can be developed. Furthermore this research tried to identify the problems/challenges that the corporation faced during outsourcing and the possible causes of the problems. The research employed a qualitative research methodology, and hence interview and document analysis were major data collection methodologies used. The data collected is analysed as per research questions and objectives of the study. Finally, from the data analysis it is clearly indicated that the outsourcing organization has failed to meet its schedule, cost, requirements, and customer service objectives. The major causes for these problems were lack of detailed requirements from the beginning, lack of detail in the SLAs, lack of previous experience in software outsourcing management.
Appears in Collections:Thesis - Information Science

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