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Assessment of Conflict Management / Practice: A Case Study of Admas University College

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dc.contributor.advisor Murthy, G. K.(Prof.)
dc.contributor.author Mebratu, Mulatu
dc.date.accessioned 2022-05-25T07:27:11Z
dc.date.available 2022-05-25T07:27:11Z
dc.date.issued 2007-07
dc.identifier.uri http://etd.aau.edu.et/handle/123456789/31772
dc.description.abstract Conflict is the situation in which one party perceives that its interests are being opposed or negatively affected by another party which is in the same group, in another group, in the same organization or in another organization. Accordingly, we can classify those conflicts in to: intragroup conflict, intergroup conflict, intraorganizational conflict and interorganizational confl ict. There is also other type of conflict which happens within one self and between peoples who came from different cultures, which are called intrapersonal conflict and cross cultural conflict respectively. The fact that individuals have different backgrounds, point of views, values, needs, personalities and other additional reali ties prevailing in an organizational environment made an organization a place where conflict is common. Regardless of the quality of a manger's leadership or his or her style of management and regard less of how well plal1Jled the organizational structure is, conflicts will occasionally arise within an organization. These conflicts can be functional or dysfi.lI1ctional in nature. This study is conducted on Admas University College under a title of "Assessment of Confl ict Management Practice" . The major problems which initiate this research are: the prevalence of conflict between several pm1ies in the University College, problem on perception of conflict and the unsatisfactorieness of the confl ict management system of the institution. The out comes of all these problems made conflict an issue at Admas Uni versity College. The major objectives of the research are: Assessing the conflict resolution practice of Admas University College, assessing the major so urces of conflict in the organization, assessing the attitudes that an employees of the organization have towards confl ict and forwarding possible solutions for the problems identified from the collected and analyzed data. The major limitations faced in conducting this research are: Some respondents did not give the required full information because of the fear that they have on this area and insufficiency of time that is provided to conduct this research. Both primary and secondary sources of information are used III collecting the data. Questionnaires are distributed to the institution's academic, non academic and administrative staff members and the information gathered is analyzed accordingly. According to the analysis made, there is a wide range of confl ict in the organi zation, a problem of conflict perception is also observed but, there is no special training and orientation prepared to change this perception. The conflict management practice of the organi zation is found to be poor. There is also a tendency to relate the effecti veness in confl ict management to gender difference. To avoid the above problems; the organization should prepare several occasions in whi ch the employees can develop the relation ship between them, a special training and orientation program should be prepared in order to create better grasping on confli ct related issues. Additionally, several points are fo rwarded as a recommendation to so lve the problems observed. en_US
dc.language.iso en en_US
dc.publisher Addis Ababa University en_US
dc.subject Assessment of Conflict Management Practice en_US
dc.title Assessment of Conflict Management / Practice: A Case Study of Admas University College en_US
dc.type Thesis en_US

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