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Supply Chain Quality Management to Improve Organizational Performance for Manufacturing Industries

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dc.contributor.advisor Daniel, Kitaw (PhD)
dc.contributor.author Mehari Beyene, Beyene
dc.date.accessioned 2021-01-13T10:14:40Z
dc.date.available 2021-01-13T10:14:40Z
dc.date.issued 2011-09
dc.identifier.uri http://etd.aau.edu.et/handle/123456789/24651
dc.description.abstract As competition moves beyond a single firm into the supply chain, researchers are beginning to explore quality management (QM) in a supply chain context. The literature suggests that supply chain management (SCM) consists of internal practices, which are contained within a firm, and external practices, which cross organizational boundaries integrating a firm with its customers and suppliers. This research assess the current practice of supply chain quality management in Ethiopian manufacturing industries using questionnaire survey, guided interview and author’s direct observation. The investigation showed that some companies have begun the concept of SCM & QM practices independently, but most of them are doing in traditional manner. Among 54 respondent companies for the survey only 27.8% defined SCQM on the context of their company, this shows manufacturing industries are poorly practicing QM along their SC. The major problems identified in the manufacturing firms include: under capacity production, lagging to fill market demand, lack of quality raw material supplier, absence of long-term relation with supplier/customers, occurrence of bottle neck partner along the SC, usage of total cost as the only performance measurement system and did not give due consideration for employee satisfaction, product quality, on time delivery and customer satisfaction. Further, the study tried to investigate how supply chain management-related quality practices lead to improved organizational performance and examined the practices that precede and mediate those relationships. After assessing current level of practice, general supply chain quality management model for Ethiopian manufacturing firms is proposed. Finally, to make this research practical and realistic, actual case study was conducted on Faffa Foods Sc. The current system was analyzed and areas for improvement are identified. The improvement areas include: supply system, to save cost of materials rejected due to low quality i.e. suppliers cost 44,265.32Birr for transportation as well as companies incur labour cost, equipment cost and time for checking impurities, and distribution system, to minimize customer complain due to delay. Then the general SCQM model was customized for the case company’s supply chain and it decomposes into sub sections. At the last, conclusion, recommendation and future works are provided. en_US
dc.language.iso en_US en_US
dc.publisher Addis Ababa University en_US
dc.subject Supply chain management en_US
dc.subject Organizational performance en_US
dc.subject Ethiopian manufacturing firms en_US
dc.subject Faffa Foods Sc. en_US
dc.title Supply Chain Quality Management to Improve Organizational Performance for Manufacturing Industries en_US
dc.type Thesis en_US


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