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???metadata.dc.contributor.*???: Dr. TILAHUN TEKLU
Keywords: Business A DMINISTRATION
Issue Date: 20-Jul-2012
Publisher: aau
Abstract: This research work is designed to critically evaluate the nature of labormanagement relations in Small Businesses in the absence of union representation. 22 sample small businesses are selected randomly for study and totally 44 questionnaires are distributed both to the management and employees. In this research with the objective of evaluating the nature of small businesses labormanagement relations when managing conflicts the following questions are raised: the causes of labor-management conflict in small businesses, How the employees respond to a givable events when facing labor-management conflict, Effectiveness, grievance procedure, and outcomes of the labor-management grievance process. To gather information for the study the researcher uses Questionnaires of closed ended type to have the information with the little difficulty. The respondents are from Bakery, Cafe and Restaurants, Textile/Garment, Retail Trade, Furniture and Metal works, Secretarial Services, and from Construction Materials. The data collected were analyzed using SPSS software. On the basis of the data obtained from the respondents, the study identified: Employees of small business are not willing to work with their current worker and work. Because, they want to open their own business and learn and upgrade themselves; the major cause for labor-management in small businesses is the lower wages and benefit they receive; most employees in these businesses prefer to express their case formally; “open door” policy as the major alternative Dispute Resolution technique to solve conflicts; there is open communication and cooperation between the management and employees but, their major source of conflict is employee voice problem identified and their relationship need to be investigated further.
Description: A Thesis Submitted to the College of Business, Economics, and Information sciences School of Public and Business Administration AAU in partial fulfillment of the requirements for the degree of Masters of Business Administration
Appears in Collections:Thesis - Business Adminstration

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