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Practices And Challenges Of Implementing Balanced Scorecard In Wegagen Bank

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dc.contributor.advisor Chane, Abraraw (PhD)
dc.contributor.author Gezu, Sahle
dc.date.accessioned 2019-03-22T06:12:08Z
dc.date.available 2019-03-22T06:12:08Z
dc.date.issued 2018-05-12
dc.identifier.uri http://localhost:80/xmlui/handle/123456789/17069
dc.description.abstract The study assessed the challenges faced while implementing the balanced scorecard system particularly the four pillars of Balanced Scorecard in the case of wegagen Bank. The study tries to evaluate the challenges faced by the Bank in implementing the tasks as compared to the standard literatures of the system. This study focus on investigating the practice and challenges of WB faced specifically on branch operation activity. To collect the data five point likert scale questionnaire and open ended questionnaire is used. The total sample size of the questionnaire is 400 including managers, customer service supervisor, and customer officers who are working at Addis Ababa branch. In this case the study adopted probability sampling particularly stratified sampling and the method used is descriptive method. The questionnaire is prepared for 161 employees working at city branches. Out of the administered questionnaire 151 managed to return. The result that comes out of the questionnaire is analyzed using descriptive method of analysis and presented in the form of table and graphs. The finding show the major challenges that WB faces in the two of perspective, internal business process and learning and growth perspective. Internal process efficiency, lack in developing new products IT security is the challenge in internal business process which require improvement. Lack of schedule training, skill job enhancement, job safety, lack of employees participation in decision making are items in learning and growth perspective that require rigorous improvement in order to bring the four perspective in balance. Which means achieving what is planned. The other Problems regarding employees perception toward BSC is biased from the reality. So giving training to employees helps to bring about the implementation smooth and effective en_US
dc.language.iso en_US en_US
dc.publisher Addis Ababa University en_US
dc.subject Balanced scorecard en_US
dc.subject implementing en_US
dc.title Practices And Challenges Of Implementing Balanced Scorecard In Wegagen Bank en_US
dc.type Thesis en_US

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