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Title: The Causes of Stress and Coping Mechanisms of Refugee CaseWorkers in Ethiopia Refugee Operation Areas
???metadata.dc.contributor.*???: Abebaw Minaye (Phd)
Arikew, Gashaw
Keywords: Ethiopian refugee operation areas
Issue Date: Jun-2017
Publisher: Addis Ababa University
Abstract: The main objective of this study is to investigate the root causes of stress and coping mechanism of the refugee case workers working in Ethiopian refugee operation areas. In addition, the study also investigates the impacts of stress on refugee case workers working in Ethiopia refugee operation. In this study a total of 57 (27 female and 30 male) refugee case workers working in UNHCR at different regions and refugee operation areas were participated. Both quantitative and qualitative research methods were applied and survey study and face-to-face interviews were used to collect information from the research participants. Quantitative data was analyzed using SPSS version 20 and qualitative data was analyzed using thematic analysis. The research findings revealed that organizational and work related burnout stressor are the major sources of stress than others. It was found out that there was a significant positive correlation between total professional work experience and organizational stressor (r = 0.35, p = .010). The study also indicated that stress experienced by refugee case workers has an impact on refugee case workers’ physiological, psychological, behavioral, and social as well as interest to work. The study also revealed that the impact of stress on the individual’s physiological/body function and job satisfaction outweighs the others. The research also revealed that unlike more than half of the refugee case workers unaware or not make use of the UNHCR’s guidance note to stress management a sizable number of them are using positive coping mechanisms than negative to cope with their stressful situations. Overall, the findings of this study illustrate a need for internal policy reform and changing the modus operandi on how to implement the UNHCR’s policies and rules on the involvement of its staff specifically the refugee case workers in decision making process, having clear job description or Terms of References (TOR), transparent promotional procedures, assign staff on specific activities/sector than carting up different activities for the same person without any hope for promotional in dynamic career development
Appears in Collections:Thesis - Educational Psychology

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