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Administrative Performance and Its Influence on Support Staff Turnover at the College of Natural and Computational Sciences of Addis Ababa University

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dc.contributor.advisor Yimam, Melaku (PhD)
dc.contributor.author Kassie, Negesse
dc.date.accessioned 2019-03-15T14:28:05Z
dc.date.available 2019-03-15T14:28:05Z
dc.date.issued 2018-06
dc.identifier.uri http://localhost:80/xmlui/handle/123456789/16827
dc.description.abstract This study examined the major factors of administrative performance and its influence on support staff turnover at the College of Natural and Computational Sciences (CNCS), Addis Ababa University. To address the main objective of the study, four basic research questions were developed. These were to examine factors of administrative performance of CNCS that aggravated support staff turnover, to assess demographic characteristics of support staff that left the college during 2006-2009 E.C., the measures the college had taken to reduce support staff turnover and to suggest possible mechanisms to reduce turnover at CNCS. The major data collection techniques used were survey questionnaires (quantitative and qualitative), interview and document analysis. The major participants in this study were current support and resigned staffs members of CNCS. The total number of current support staff was 497 of which 149 samples were selected using simple random sampling technique while the total number of resigned staff was 54 of which 16 samples were chosen using snowball sampling for this study. The major statistical tool employed in this study was descriptive statistics. Frequency and percentage were used to analyze demographic items. The result of the finding showed the trends of support staff turnover that had been increasing from year to year. This finding revealed that the dominant administrative performance factors that influenced support staff turnover were directly related to compensation and benefit packages, development opportunities, working environment and job characteristics. To reduce support staff turnover, the college provided incentives of overtime work at certain work units. The college also prepared a special program to provide rewards (laptop, computers, certificates and household furniture) for good performers that motivate support staff members to stay longer at CNCS, but they were not satisfied with the invectives and rewards. This brought about continuous turnover of current support staff that affected overall effectiveness of the college. Hence, CNCS needs to concentrate on improving its administrative performance packages and emphasizes the magnitude of compensation and benefit packages to boost support staffs’ morale, motivation, performance and retain them longer. en_US
dc.language.iso en en_US
dc.publisher Addis Ababa University en_US
dc.subject Administrative Performance en_US
dc.subject and Its Influence on Support en_US
dc.title Administrative Performance and Its Influence on Support Staff Turnover at the College of Natural and Computational Sciences of Addis Ababa University en_US
dc.type Thesis en_US


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