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Inclusive Banking Service for the Visually Impaired in Ethiopia

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dc.contributor.advisor M., Tewodros (Associate Professor)
dc.contributor.author Takele, Yohannes
dc.date.accessioned 2018-10-15T08:30:50Z
dc.date.available 2018-10-15T08:30:50Z
dc.date.issued 2018-06
dc.identifier.uri http://localhost:80/xmlui/handle/123456789/12707
dc.description.abstract The importance of developing a constraint-free and inclusive banking service has already been recognized by the banking industry. However, in Ethiopia, numerous banking services are still plagued by exclusion or restriction of visually impaired persons, which can frequently be traced to extreme lack of knowledge of assistive technologies on the part of banks, ill-treatment of visually impaired customers, and absence of sufficient legal framework and improper application of existing laws. Visually impaired persons are denied by banks, for example, of their right to use various banking services such as mobile banking, internet banking, ATM banking, check account and the likes on an equal basis with others. Even if some banking services such as deposit and withdrawal of cash seem equally open for visually impaired persons as well, the way they are rendered by banks is immoral, unsafe and deprives visually impaired customers of the right to privacy. There are, of course, many reasons for which any person cannot access a bank; for example, a person may fail to visit banks due to insufficient fund attitude, distance, and cost of service, lack of documentation, distrust and religion.1 Visually impaired individuals do however become unable to access banks not only because of those mentioned herein above but also non-adoption of assistive technologies, little knowledge/awareness on the part of banks, absence of adequate legal framework and misuse/misunderstanding of the existing laws in connection with inclusive banking services. Key words: visually impaired, accessibility, discrimination, banking service and screen reader en_US
dc.language.iso en en_US
dc.publisher Addis Ababa University en_US
dc.subject visually impaired en_US
dc.subject accessibility en_US
dc.subject discrimination en_US
dc.subject banking service and screen reader en_US
dc.title Inclusive Banking Service for the Visually Impaired in Ethiopia en_US
dc.type Thesis en_US


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