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Challenges and opportunities of ethioPay ATM service

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dc.contributor.advisor Mesfin, Fikre (PhD).
dc.contributor.author Getachew, Taddesse
dc.date.accessioned 2018-10-11T12:56:37Z
dc.date.available 2018-10-11T12:56:37Z
dc.date.issued 2018-06
dc.identifier.uri http://localhost:80/xmlui/handle/123456789/12583
dc.description A thesis submitted to Addis Ababa University Collage of business and economics in partial Fulfillment of the requirement for the degree of Masters of business administration en_US
dc.description.abstract Irrespective of its importance to the customers and financial system, ethioPay interbank service is operating inefficiently. Since there are no studies conducted on this topic especially on ethioPay, this study has been conducted with an objective of identifying challenges and opportunities of ethioPay ATM from perspectives of interconnected banks and supervisors. This study used descriptive research design that uses descriptive survey. Primary data was collected from 68 workers at EthSwitch, interconnected banks and national bank through interviews and questionnaires. Data was analyzed through Statistical Package for Social Science (SPSS). The study identified challenges such as inappropriate ATM location, low level of customer awareness, inefficient ATM management by the banks, frequent network failure, low level of interest and skills of the banks to use the service. This service brought opportunities to banks by reducing investment cost and foreign currency outflow, decreasing unit cost of transaction, improving service quality and reaching customers of other banks. The study recommends creating awareness to customers, improving network quality, appropriate ATM location and proper follow up by supervising organs. en_US
dc.language.iso en_US en_US
dc.publisher A.A.U en_US
dc.subject Descriptive Design en_US
dc.subject EthioPay interbank ATM service en_US
dc.subject ATM location en_US
dc.title Challenges and opportunities of ethioPay ATM service en_US
dc.type Thesis en_US


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