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Title: Assessment Of Warehouse Performance: A Case Of Ethiopian Trading Enterprise
???metadata.dc.contributor.*???: Fesseha Afewerk (Ast. Prof.)
Tewodros, Bogale
Keywords: Warehouse;Performance
Issue Date: 10-Jun-2016
Publisher: aau
Abstract: In today’s challenging and competitive world, success can be hinge on whether a warehouse operation is productive and effective enough to meet the expectations of customers. One way to gauge how effectively the warehouse operations are meeting these expectations is to conduct a warehouse operations assessment. Considering this reality, this particular study explores to investigate the warehouse performance (measured in terms of the most frequently used four dimensions as suggested by Edward Frazelle (2001), namely Quality, response time, total warehouse cost, and productivity in the enterprise called Ethiopian Trading Enterprise. This research study however provide a brief introduction to warehouse management, performance measurement and metrics or key performance indicators based on the most recognized literature. Possessing to the small number of the total population, the study has employed census survey to quantitatively and qualitatively assess the warehouse of the enterprise. Questionnaire was used as the official instrument of data collection. A total of 70 questionnaires were distributed and 61 of them were filled and returned to make the response rate about 87%. The findings of the study suggested that all the dimensions of warehouse performance have statistically significant result. Generally, the study findings have suggested that the levels of warehouse performance is approximately moderate in the case of Ethiopian Trading Enterprise in terms of the four key performance indicators. It has also discovered that, among the four key performance indicator, measurement of the warehouse performance based on dimension of response time is comparatively in a better position in the enterprise warehouse. And also inferred that the perception of the enterprise employee in performance implication of size and type of warehouse is based on the situation and they all have different point of view among the four key performance indicator influence on the overall performance of a warehouse but they believed that quality indicator seems to be most valuable and should be given with high emphasis and response time and cost/financial indicator also important. However their expectation for productivity indicator is less. The study advocated that a lot of emphasis need to be directed to quality and cost indicator in order to achieve significant cost savings from minimized total cost of warehousing and improved quality and also maintain improved response time and improved efficiency or productivity, consequently improving the organizational performance as a whole.
Appears in Collections:Logistics and Supply Chain Management

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