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Measuring Customer Satisfaction of Ethiopian Electric Utility
Berhanu, Israel
(
Addis Ababa University
,
2015-10
)
An Assessment of Service Delivery Quality in Relation to Customer Satisfaction in Industrial Projects Service
Beyan, Mohammed
(
Addis Ababa University
,
2014-04
)
Impact of Service Quality on Customer Satisfaction: The Case of Bank of Abyssinia S.C
Melaku, Meron
(
Addis Ababa University
,
2015-12
)
Foreign Customer Satisfaction in Ethiopian Five Star Hotels Sheraton Addis, Hilton and Intercontinental Hotels
Andargie, Mesfin
(
Addis Ababa University
,
2013-05
)
Effect of ATM Service Quality on Customers Satisfaction in Banking Industry in Ethiopia: (The Case of Oromia International Bank in Addis Ababa)
Habte, Ashenafi
(
Addis Ababa University
,
2019-03
)
The Outsource Employment Services Quality and Customer Satisfaction: The Case of Commercial Nominees
Haile, Solomon
(
Addis Ababa University
,
2018-06-13
)
Analyzing The Influence Of Service Quality On Customers Satisfaction: The Case Of Addis Ababa Light Rail Transit Service
Fanta, Yirgalem
(
2018-06-13
)
Factors Influencing Customers Loyalty: Empirical Evidence From The Banking Industry In Ethiopia
Teshome, Biruk
(
Addis Ababa University
,
2018-05-02
)
The Effect of Interest Free Banking Service Quality on Customers’ Satisfaction: A Study on Commercial Bank of Ethiopia
Gebrede, Meraf
(
Addis Ababa University
,
2018-06-06
)
The Effect of Determinants of Customer Perception on the Satisfaction of Corporate life insurance customers: the case of Ethiopian Insurance Corporation
Girma, Yordanos
(
Addis Ababa University
,
2018-06-12
)
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Author
Abey, Assefa (1)
Abinet, Tsegaab (1)
Alemu, Biruk (1)
Andargie, Mesfin (1)
Assefa, Dariebo (1)
Axumiet, Mulugeta (1)
Bekalu, Gesese (1)
Bekele, Ermias (1)
Belachew, Lea Alemu (1)
Berhanu, Israel (1)
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Subject
Customer Satisfaction (51)
Service Quality (14)
Service quality (6)
Assurance (2)
Ethiopia (2)
Internal Marketing (2)
Internal Marketing Dimensions (2)
Service Delivery (2)
Service quality dimension (2)
Service Recovery (2)
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Date Issued
2019 (18)
2020 (11)
2018 (8)
2017 (7)
2015 (3)
2011 (1)
2013 (1)
2014 (1)
2016 (1)
Has File(s)
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