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Browsing College of Business and Economics by Author "Kasa, Workneh(PhD)"

Browsing College of Business and Economics by Author "Kasa, Workneh(PhD)"

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  • Samuel, Frehiwot (Addis Ababa University, 2016-05)
    Customer satisfaction is essential for the success of service firms like banks. Thus, the issue of enhancing the level of customer satisfaction has become the prime focus of service giving firms. The purpose of this study ...

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