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Browsing College of Business and Economics by Author "Izedin, Nebat"

Browsing College of Business and Economics by Author "Izedin, Nebat"

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  • Izedin, Nebat (Addis Ababa University, 2020-06)
    The purpose of this study is to examine the determinant factors of customer retention in the case of Ethio Telecom. Customer satisfaction, loyalty, customer service, value and customer expectation was used to evaluate the ...

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