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In Partial Fulfillment of the Requirements for the Degree of Master of Arts in Measurement and Evaluation

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dc.contributor.advisor Abera, Dame
dc.contributor.author Mossie, Bekalu
dc.date.accessioned 2018-08-06T06:11:18Z
dc.date.available 2018-08-06T06:11:18Z
dc.date.issued 2014-05
dc.identifier.uri http://localhost:80/xmlui/handle/123456789/10957
dc.description.abstract There is an increased understanding that a valid instrument is important to establish and implement appropriate tactics or strategies to improving quality of health delivery system thereby ensure patient satisfaction. The purpose of this study was to develop and examine the psychometrics of a brief scale measuring clients' satisfaction with comprehensive abortion care (CSwCAC) in the context of Ethiopian health facilities. The study followed two related phases. Phase I employed qualitative methods in order to identify concepts used to develop a CSwCAC scale. Phase II used quantitative methods to identify dimensions and evaluate psychometric properties of the scale. A sample of 450 clients were interviewed from eight health facilities of which a total of 430 clients responded to the questionnaire, giving a relatively high response rate (95.6%). Principal component exploratory factor analysis resulted in the construct consists of five factors which account 60% of the variance in total satisfaction scores. The Kaiser-Meyer- Olkin is (KMO= 0,838) and Bartlett test of sphericity is significant (p <0,05). While the reliability estimates of internal consistency for the subscales ranges from 0.748 to 0.886, this estimate found to be 0.887 for the whole scale. The scale showed many similar dimensions that appear in the previous published instruments. The scale, also found to have a sound concurrent validity, as it showed significant correlation with criterion measures. Above all, empirical evidence supported the validity and reliability of the CSwCAC scale, which will have utility in the assessments of health care programs aimed at improving SCwCAC en_US
dc.language.iso en_US en_US
dc.publisher Addis Ababa University en_US
dc.subject Evaluation en_US
dc.title In Partial Fulfillment of the Requirements for the Degree of Master of Arts in Measurement and Evaluation en_US
dc.type Thesis en_US


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