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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/3423

Title: BUSINESS PROCESS REENGINEERING FACTORS AND EMPLOYEE PERFORMANCE: THE CASE OF ADDIS ABABA CITY ADMINISTRATION
Authors: MOHAMMED, KASSIE
Advisors: SALEHU ANTENEH (PhD)
Keywords: Business Process Reengineering, Success and Failure Factors, Employee Performance
Copyright: Jun-2011
Date Added: 19-Jul-2012
Publisher: AAU
Abstract: The purpose of this paper is to examine the contribution and effect of BPR factors on employee performance. Egalitarian leadership, cooperative working environment, top management commitment, management system, information technology and resistance to change are major factors dealt in the process. The first five factors are catalysts for positive employee performance whereas the sixth factor is affecting employee performance negatively. Capacity building and land administration bureaus are representing Addis Ababa City Administration. Twenty five percent of employees and two managers are considered for investigation. The researcher used questionnaire, interview, secondary documents and observation. These methods are used to collect data related with BPR factors and employee performance. Data presentation, analysis and interpretation are made with the aid of regression and descriptive statistics. Moreover, qualitative data is analyzed thematically. All, but top management commitment, have had positive impact on employee performance. In terms of contribution, cooperative-working environment is followed by managements system, resistance to change, egalitarian leadership, and information system. Findings, of top management commitment and resistance to change, show contradictory views against the theory advocated by the diamond model.
URI: http://hdl.handle.net/123456789/3423
Appears in:Thesis - Business Adminstration

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