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Title: Assessment of Land Administration Service Delivery In two Selected Services: Title deed /Ownership Certificate and Compensation Services: In Arada Sub-city of Addis Ababa
Authors: Lulit, Hailemeskel
Advisors: Minas Hiruy (Dr)
Copyright: Jun-2011
Date Added: 13-May-2012
Abstract: Abstract In many countries, there is increasing need for efficient and effective delivery of land administration services, especially in land registration and compensation (Money paid to the affected land occupants) services to protect the tenure security. As a land administration is important sector of public service delivery, the concept of quality service is equally applicable to it. Accordingly this study assessed the situation of title deed and compensation service delivery in Arada sub city. In the current land administration of Arada sub-city, customers have to consult various organizations/departments to get the service done. The title service delivery system is not only time taking but also expensive. As a result the urban poor is being pushed away not to use the service. Also the compensation which is paid by the sub-city is not unsatisfactory to the customers in that most of the affected rated the compensation low and unjustified because of lack of appropriate evaluation process, lack of private partnership and NGOs participation. This situation has created gaps between expectation of citizens and land administration service provided by the sub city land administration organization in that most of the respondents came in need of quality service that is efficient, equitable and accountable but more than half of the respondents did not receive as such services. Case study method, supporting literature review and hypothetical factors for quality service delivery adopted by World Bank (2005) have been used as guide- lines for the study. The case study has used 100 customer respondents and 36 employees and 4 managers as primary data source through questionnaires, interviews and FGDs .The analysis of the data and information collected from the field work recognized the challenges as: lack of coordination of the concerned bodies, lack of clear and known service delivery rules and regulations, capacity deficiency, lack of skilled man power, poor land data management, high fee paid for title deed service and lack of transparency have been found out to be the main challenges of the selected services delivery. Thus based on those findings possible conclusions recommendations are made.
URI: http://hdl.handle.net/123456789/3050
Appears in:Thesis - Public Adminstration

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