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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/3042

Title: BUSINESS PROCESS RE-ENGINEERING CHALLENGES AND OPPORTUNITIES FOR ENHANCE SERVICE DELIVERY AT YIRGALEM HOSPITAL
Authors: FITIH, WONDMNEH
Advisors: Dr. BT Costantinos,
Copyright: Jun-2010
Date Added: 13-May-2012
Abstract: ABSTRACT Business Process Reengineering (BPR) is practiced in so many organizations of different countries to improve the efficiency of any organization by automating its business process through re-engineering. Currently in Ethiopia, hospitals are adopting the concept of BPR. Yirgalem hospital is one of the public hospitals in Ethiopia that has started the implementation of BPR to enhance service delivery. The major objective of this research is to assess the challenges and opportunities of BPR for enhance service delivery at Yirgalem hospital. The study has employed the descriptive research method in order to perceiving challenges and opportunities in the enhancement of service delivery during the implementation of BPR. Analysis of the data collected shows lack of understand/awareness of the employee about the benefit, objectives and principles of the BPR; inadequacy of facilities, equipment, human power and medical supplies in the hospital; in addition to lack of information technology and poor measures of costs and benefits, quality and speed of service, communication, commitment of leaders and organizational learning. To improve the efficiency of service delivery, the following capacity building measures are recommended. Training, addressing shortage of facilities and equipment, research/ assessment on employee attrition, improving communication, leadership development, employees work environment, remuneration and outsourcing some of its activities. The management of the hospital builds internal and external benchmarking allows the transfer of learning from one reengineering process to another in the same organization.
URI: http://hdl.handle.net/123456789/3042
Appears in:Thesis - Public Adminstration

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