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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/1933

Title: The effect of business process reengineering(BPR) on the firms performance case of ethiopianshipping lines s.c
Authors: Berhane, Gebru
Advisors: Ato Asmare Emire
Copyright: 2008
Date Added: 20-Jan-2009
Publisher: Addis Ababa University
Abstract: Tablle off Conttentt CHAPTER ONE IntroductioIntroduction Page 1.1 Background .............................................................. 1 1.2 Objectives of the Study........................................... 3 1.3 Significance of the study........................................ 3 1.4 Research Methodology ........................................... 4 1.4.1 The Subjects.............................................................. 4 1.4.2 Data Collection Tools ............................................... 4 1.4.3 Data Analysis and Presentation ............................ 4 1.5 Organization of the Paper....................................... 4 CHAPTER TWO LITERATURE REVIEW 2.1 Evolution of Management and a New Approach to work... 5 2.1.1 Craft production ....................................................... 5 2.1.2 Mass Production ........................................................... 5 2.1.3 The end of Mass Production and Emerging Reengineering Revolution. ................................................................. 6 2.1.4 Business Process as a rebirth of Scientific Management .... 8 2.2 Basic Definitions Of BPR And Some Terms Used As Synonymies For BPR.................................................................................. 9 2.2.1 Definition of BPR ....................................................... 9 2.2.2 Definition of Other Terms Used ................................. 9 2.3 Relation of BPR With Other Business Philosophers.................. 12 2.3.1 Conceptual Comparative analysis between them ..... 15 2.4 The Principle of Business Reengineering............. 17 The Effect of Business Process Reengineering (BPR) Berhane Gebru on the Firms Performance: Case of ESLSC GSR/8111/97 ix 2.5 Methodological Approach for Business Process Reengineering Project Management ..................... 18 2.5.1 Hammer/ Champing Methodology ............................. 19 2.5.2 Davenport Methodology ................................................... 19 2.5.3 Manganelli /Klein Methodology .................................. 20 2.5.4 Kodak Methodology ........................................................ 21 2.5.5 Comparison of Selected BPR Methodology.................. 22 2.6 Who Needs BPR?......................................................... 23 2.7 What Reengineering is not? ..................................... 23 2.8 Fundamental Techniques and tools for getting Reengineering ............................................................ 26 2.8.1. The Leader ................................................................ 26 2.8.2 Process owner .............................................................. 28 2.8.3 Reengineering Teem / Design Teams ...................... 28 2.8.4 Reengineering CZAR /Chief of Staff/ ............................. 29 2.8.5 Steering Committee / Team...................................... 29 2.9 Common Steps when Performing BPR.................... 30 2.9.1 Begin Organizational Change ................................. 30 2.9.2 Build the Reengineering Organization.............................. 31 2.9.3 Identify BPR Opportunities ..................................... 32 2.9.4 Understand The Existing Process ................................... 34 2.9.5 Reengineer the Process ................................................. 35 2.9.6 Blueprint the New Business system.................................. 37 2.9.7 Perform the transformation ..................................... 38 2.10 Performance Measurement in the Process of BPR..... 41 2.10.1 The Balanced Scorecard. ........................................…41 2.10.2 The Benchmarking .......................................................…43 2.11 The Enabling role of information Technology...... 45 B 2.12 BPR Implementation Process: An Analysis Of Key Success and Failure Factors ............................................ 47 The Effect of Business Process Reengineering (BPR) Berhane Gebru on the Firms Performance: Case of ESLSC GSR/8111/97 x 2.12.1 BPR Success Factors ............................................................ 48 2.12.2 BPR Failure Factors .............................................................. 57 CHAPTER THREE Analyses Of Data and Presentation 3.1. ESLSC's Activities in Implementing BPR program. 61 3.1.1 Performance on Quick Wins, Achieved Advantage and Their Results...... 62 3.1.2 Work Performed and Result Achieved In Improving Service Delivery as Per Quick Wins II (BPR).............................................. 65 a) Refunds on Container Related Payments ......................................... 65 b) Cargo Release Service .................................................................... 65 c) Preparing Invoice and Collection of Freight .................................... 65 d) Providing Cargo Delivery Service................................................... 66 e) Cargo Canvassing, Providing Freight Quotation & Cargo Booking Services ............................................................................ 66 f) Claims Settlements and Insurance.................................................... 67 3.2. Ethiopian Shipping Lines S.C Operational and Financial Performance Before and After BPR...................................... 68 3.2.1. Operation Performances .................................................................. 68 3.2.2. Financial Performance..................................................................... 70 3.2.3 Human Resource Before And After BPR Implementation ............... 77 3.3 Questionnaire Survey Analysis ....................................... 78 3.3.1. Responses by BPR Team Leaders ................................................. 78 3.3.2 Responses by Employees............................................................... 101 3.3.3. Responses by Customer................................................................. 109 CHAPTER FOUR Finding, Conclusion & Recommendation The Effect of Business Process Reengineering (BPR) Berhane Gebru on the Firms Performance: Case of ESLSC GSR/8111/97 xi 4.1. Findings...................................................................... 114 4.2. Conclusion ................................................................. 118 4.3. Recommendation ....................................................... 120 Annex I .................................................................... I - XI Annex II ............................................................... I - IV Annex III ............................................................. I - IV Annex IV .............................................................. I - II Annex V ............................................................... I - VII Bibliography and Links
Description: A Research Project Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment of the Requirements for the Degree of Msc in Accounting and Finance.
URI: http://hdl.handle.net/123456789/1933
Appears in:Thesis - Accounting & Finance

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