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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/1118

Authors: Nigatu, Teshome
Advisors: Dr. Tilahun Teklu
Copyright: 2007
Date Added: 18-May-2008
Publisher: Addis Ababa university
Abstract: Abstract Employee performance appraisal is one of the most commonly used management tools in organizations irrespective of their type, size and objective. Performance appraisal is one of the most widely researched areas in industrial/organizational psychology. However, the traditional research agenda has done little to improve the usefulness of performance appraisal as a managerial tool. Recent research has moved away from studies of rater accuracy and rating instruments to themes of employee reactions towards performance appraisal as indicators of system satisfaction and efficiency. Employee attitude towards performance appraisal has been studied as a significant factor in employee acceptance and satisfaction of performance appraisal. This study investigated the attitude and reactions of employees towards the overall performance appraisal system as well as its major component parts such as standard setting, appraisal instrument, feedback, and appeal procedure in Bank of Abyssinia. Data were obtained via a questionnaire from 75 participants in the head office and four branches of the bank. An interview was also made with some 10 key personnel of the bank particularly with employees working in Administration and Human Resource department The findings of the study indicated that respondents perceived the performance appraisal system as an unfair and a system which cannot accurately measure their job related performance. Respondents also indicated their dissatisfaction with standard setting, and performance rating instrument used by the organization, The respondents indicated their relative satisfaction with feedback aspect of performance appraisal. Satisfaction was indicated with the appeal procedure of the performance appraisal of the organization.
Description: A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial fulfillment of the requirements for the Degree of Master of Art in Business Administration
URI: http://hdl.handle.net/123456789/1118
Appears in:Thesis - Business Adminstration

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